Last updated: September 25, 2026
These Terms and Conditions (“Terms”) form a legal agreement between Reseffi SIA (“Reseffi”, “we”, “us”) and the business entity using our reservation management platform (“Client”, “you”).
By creating an account or using our Service, you confirm that you have read and agreed to these Terms.
Reseffi provides a cloud-based software platform that helps hospitality and service businesses (such as restaurants, cafés, hotels, and similar venues) manage bookings, guest profiles, notifications, and related operations (“Service”).
If a paid subscription remains unpaid, Reseffi may suspend access to the Service until payment is made in full.
Reseffi may terminate immediately for serious breach, including:
By signing up, you confirm that you act on behalf of a legal business and have authority to bind it to this agreement.
Reseffi offers paid subscriptions after a 30-day free trial. Any different trial term is available only by written agreement.
If a paid subscription remains unpaid, Reseffi may suspend access to the Service until payment is made in full.
When a trial ends, or an active subscription ends without a current replacement, the restaurant receives a 7-day grace period with continued dashboard access. If no paid subscription is activated during that period, Reseffi may make the restaurant dormant and suspend normal use of the Service until billing is restored.
Minor or administrative updates may take effect immediately upon posting on our website or in the platform.
Interest may be applied as allowed by law.
Reseffi provides a cloud-based software platform that helps hospitality and service businesses (such as restaurants, cafés, hotels, and similar venues) manage bookings, guest profiles, notifications, and related operations (“Service”).
Access will be restored as soon as the issue is resolved.
Access is provided online (“Software as a Service” or “SaaS”) under a paid subscription.
The Service is provided only to businesses, not consumers.
Reseffi may terminate immediately for serious breach, including:
If the agreement is terminated before the end of a paid billing period, fees already paid are non-refundable, unless the termination is caused by a verified fault of Reseffi.
You may request account deletion in your account settings. A confirmation link is emailed to you and remains valid for 60 minutes; no deletion occurs unless you follow it. Confirming the request immediately ends access, cancels subscriptions, and permanently deletes the account and its owned restaurant data. Account deletion has no recovery period and cannot be undone. Requests may be blocked until you transfer restaurants with other members or resolve active paid subscriptions. Further details are in our Privacy Policy.
Reseffi acts as a Data Processor when processing data on behalf of the Client.
Reseffi processes and stores data securely in accordance with the EU General Data Protection Regulation (GDPR). Our website uses Google Analytics and PostHog analytics, including randomly sampled session recordings, as described in our Privacy Policy.
Reseffi acts as a Data Processor when processing data on behalf of the Client.
A Data Processing Agreement based on the European Commission's standard contractual clauses is available on request at info@reseffi.com.
Guest contact details are anonymised 90 days after the guest's last visit; reservation records are kept without identity. A restaurant's data is deleted 12 months after its subscription lapses.
You retain ownership of all data related to your business, guests, and operations within the platform.
Most data (such as bookings or guest information) is generated by your guests when they use your booking tools. Reseffi processes this data on your behalf to operate the Service. Beyond that, any use is limited to aggregated, anonymised statistics only.
More details are available in our Data Processing Addendum (DPA).
Reseffi will not sell this data. Reseffi is authorised to share this data with sub-processors engaged to help provide the Service, and will give at least 30 days' notice of any change to its sub-processors.
As the Client, you agree to:
Reseffi offers optional visual customization features such as website widget colors and limited branding options of the system’s user interface.
You may add internal notes, tags, or comments — these remain part of your business data.
Reseffi owns all intellectual property rights in the platform, software, design, and documentation.
Reseffi offers optional visual customization features such as website widget colors and limited branding options of the system’s user interface.
These remain subject to our approval and technical limits.
Reseffi owns all intellectual property rights in the platform, software, design, and documentation.
You are granted a non-exclusive, non-transferable right to use the Service for your internal business operations only.
You may not copy, modify, or reverse-engineer any part of the Service.
Unless you opt out by emailing us, Reseffi may include your business name and logo in its marketing materials and client lists. You can opt out at any time.
Reseffi will provide the Service with reasonable skill and care.
Confidentiality obligations continue after this agreement ends.
Unless you opt out by emailing us, Reseffi may include your business name and logo in its marketing materials and client lists. You can opt out at any time.
Reseffi will provide the Service with reasonable skill and care.
However, the Service is provided “as is” and “as available”, and we do not guarantee uninterrupted or error-free operation.
You are responsible for ensuring the Service fits your intended use.
To the maximum extent permitted by law:
Sections on Confidentiality, Intellectual Property, Liability, and Governing Law remain in effect even after the agreement ends.
When we make substantial changes, we’ll notify you by email or within the platform before they take effect.
Minor or administrative updates may take effect immediately upon posting on our website or in the platform.
We may update these Terms from time to time.
Questions about these Terms can be sent to: